The safety and health of our guests and employees is our top priority. This Health and Safety Plan was developed and designed to protect guests and employees from potential exposure to COVID-19. This plan is a living document that will be adjusted as needed based on the implementation of new programs, guidance from the CDC or mandates from federal, state and local government agencies.

Screening Protocols:

Temperature Checks on Guests

Guests will self-certify that they do not have a temperature, are not ill and have not been exposed to someone who is ill.

Check the Temperature of Employees

Employees will self-certify that they do not have a temperature when they arrive for work.

Guests Shared Responsibility:

Guests Responsibility:

If you are ill, or have been exposed to others who have been ill, please do not enter the vehicle.

Sanitation and Disinfection Protocols:

Handwashing Stations

Guests are encouraged to wash their hands at all stops equipped with handwashing stations, upon arrival and before departure.

Hand Sanitizer

Hand sanitizer is available in the vehicle and guests are encouraged to bring their own as well. To maximize the sanitization of our vehicle rails, we’ll encourage the use of hand sanitizer before entering and exiting a vehicle.

Cleaning Team

We are significantly increasing our efforts to sanitize and disinfect all high touch points such as doorknobs, handles, switches, rails, seats, armrests, etc.

Throughout the day, our employees will spray or wipe down high touch points according to CDC guidelines to provide a safe and sanitary ride.

Our cleaning team will complete a deep disinfecting of each vehicle nightly after each use.

Vehicle Restrooms

Our staff will continuously monitor and sanitize restrooms. A disinfectant spray will be available on the vehicle to disinfect the restroom as needed.

Contactless Reservation System

Our online booking system will provide a contactless booking experience. This will allow us to track ridership and reach out to guests via email or text message in the event a trip needs to be canceled or rescheduled.

Guest On-boarding Communication, Signage & Training Protocols:

Guest On-Boarding Communication

Guests will received on-boarding communication from the driver/employee explaining how they can stay safe and have a great ride by following our basic social distancing and hygiene guidelines.


Signage reminding guests to practice social distancing and good hand hygiene will be displayed conspicuously throughout the vehicle.

Mandatory COVID-19 Training for all employees

We’ll require all of our employees to participate in training instructing them how to stay safe and keep our guests safe.


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Gray Line San Antonio

1343 Hallmark

San Antonio, TX 78216 USA


+1-800-341-6000 (toll-free)


[email protected]